What should I do if my banknote is a counterfeit?

Counterfeit Banknotes Handling

E-Globex is fully committed in providing genuine banknotes to customers. We have been using the most advanced counterfeit detection machines complement with internal Cash Handling Policies & Procedures to guide our staff in counterfeit detection; which the possibility of E-Globex serving counterfeit banknotes to the public is extremely rare hence negligible.

However, in the event that E-Globex finds out that the banknote received from customer was counterfeit, we reserve the right to retain the counterfeit as it is illegal to return the counterfeit banknotes. The directive on this and action to be taken on counterfeit handling can be found in Bank Negara Malaysia’s website.