Learn about furnishing your ID document/personal details. You are required to render your personal information if your transaction is above RM 3,000 in order to satisfy the Customer Due Diligence (CDD) requirement. Identity card or passport and information such as the purpose of your exchange will be needed for verification. When the transaction is RM 10,000 … Continue reading “When do I need to present my ID document?”
You are protected by PDPA! E-Globex is fully complied to Personal Data Protection Act 2010 which we are not allowed to disclose information of our customers to unaffiliated third parties without obtaining your consent (You can find the Privacy Notice at any of our branch). We value the trust of our customers and are committed … Continue reading “Is it secured to disclose my information to E-Globex?”
Counterfeit Banknotes Handling E-Globex is fully committed in providing genuine banknotes to customers. We have been using the most advanced counterfeit detection machines complement with internal Cash Handling Policies & Procedures to guide our staff in counterfeit detection; which the possibility of E-Globex serving counterfeit banknotes to the public is extremely rare hence negligible. However, … Continue reading “What should I do if my banknote is a counterfeit?”
E-Globex’s Transaction Cancellation Policy You can request for transaction cancellation and get full refund, provided you have NOT left the money changing counter. E-Globex practises Non-Cancellation Policy (you can find the notice at all the premises) after customers leave the counter. Gentle reminder, you should check and confirm everything before you leave the counter!
What you must know about currency rates quoted by money changers You are strongly advised that currency rates can be volatile throughout the day. As such, please note that rates displayed at the website/rate board of the premises of E-Globex should NOT be taken for a ‘final or guaranteed price’ as they can be subjected … Continue reading “Are the rates on website/rate board representing the final price?”
You should check the money received against your receipt. You should ensure that you receive the right amount and change if any, as stated in the receipt before leaving any of the money changing counter. E-Globex has displayed notices at all of our branches to inform customers of such initiative. Failure in doing so and … Continue reading “What should I do to avoid discrepancy?”
Receipts should be requested for all transactions. You are advised to request for receipts after you have completed your transactions. The receipt should contain the details of the particular money changer and the transaction. You may find the directive from MSB Act 2011 & Guideline on Governance and Operational Requirement on Conduct of MSB. Please note that … Continue reading “Will all of my transactions be issued a receipt?”