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    What should I do if my banknote is a counterfeit?

    Counterfeit Banknotes Handling E-Globex is fully committed in providing genuine banknotes to customers. We have been using the most advanced counterfeit detection machines complement with internal Cash Handling Policies & Procedures to guide our staff in counterfeit detection; which the possibility of E-Globex serving counterfeit banknotes to the public is extremely rare hence negligible. However, … Continue reading “What should I do if my banknote is a counterfeit?”

    What to do if I found out my transaction is wrong?

    E-Globex’s Transaction Cancellation Policy You can request for transaction cancellation and get full refund, provided you have NOT left the money changing counter. E-Globex practises Non-Cancellation Policy (you can find the notice at all the premises) after customers leave the counter. Gentle reminder, you should check and confirm everything before you leave the counter!

    Will all of my transactions be issued a receipt?

    Receipts should be requested for all transactions. You are advised to request for receipts after you have completed your transactions. The receipt should contain the details of the particular money changer and the transaction. You may find the directive from MSB Act 2011 & Guideline on Governance and Operational Requirement on Conduct of MSB. Please note that … Continue reading “Will all of my transactions be issued a receipt?”